SMG is a leading customer experience management (CEM) firm. Using a combination of technology and services to collect, analyze, and share feedback and behavioral data, SMG helps organizations get smarter about their customers and employees to drive changes that boost customer loyalty and improve business performance.
The SMI team is responsible for site development and ongoing enhancement and management, with the goal of driving qualified leads and positioning SMG as a global CEM leader.
46%
INCREASE YoY
in prospects discovering SMG via organic search
74%
Increase yoy
in website as primary lead source
“I was referred to SMI by a colleague at SMG. We were undertaking a large website build and were introduced to SMI during the final stages of agency review. After engaging the SMI team for a couple of meetings, we were convinced they were the right choice. Now that we are launched, I’m even more pleased with our decision and continue to lean on SMI for overall site and lead gen strategies and implementation.”
